FAQs
Products
How do I know what size to order?
To facilitate sizing choices, we have a guide to help you decided which size will be the best fit for you.
Additionally, if you have sign up to receive emails from us, you should have received a free guide to show you how to take your own measurement in order to pick the best fit for you!
Can I request a custom order
Unfortunately, we can not offer custom orders or customizations of our products.
Where do you make your product
We are happy to say that the majority of our products are made from our workshop in Sénégal, West Africa.
Shipping
How do you ship & how long to receive my order?
We ship from France.
Shipping times may be longer during week ends, holidays and busy sale periods.
Where is my package?
Click track my package to check the status or your shipment.
Even if you were given a shipping time estimate by a carrier, you should wait the complete shipping time to contact your local delivery services and ask them to help locate your package.
Additionally, you may email us at loubess@atelierdjeegn.com we will be happy to assist you as much as we can.
Do you ship internationally?
Yes, we do offer international shipping.
All orders are subject to taxes and duties fees.
Customs fees are different for all countries. We have no control over international borders.
It is the customer's full responsibility to pay any applicable taxes and duties.
Atelier DJEEG'N cannot be held responsible for any such fees incurred.
Do I have to pay duties and taxes
Customers from the United Kingdom, or any location outside of France may be subject to taxes and duties upon receipt of their package.
It's important to note that the percentage of taxes and duties can vary depending on the product, its value, and the country it is being shipped to. Therefore, it is best for customers to check with their country's customs agency to get a more accurate estimate.
We have no control over international borders. It is the customer's full responsibility to pay any applicable taxes and duties. Atelier DJEEG'N cannot be held responsible for any such fees incurred.
Returns
Do you accept returns?
Atelier DJEEG'N is happy to facilitate returns and refunds. Please check our Return & Refund Policy for more details.
Payment
What payment methods do you accept?
We currently accept most debit and credit cards via a secured payment gateway, Paypal even if you do not have a Paypal account, Shop Pay, and Apple Pay.
Wholesale
If I have my own store, do you offer wholesale pricing?
Yes we do. Please contact us at loubess@atelierdjeegn.com or via our contact page. Please be sure to include the following information:
- Full Name
- Email address
- Phone number
- Company Name
- Website URL
- Country
- A list of the product you are interested in purchasing.
About Atelier DJEEG’N
Where can I buy your products?
Atelier DJEEG'N is an e-commerce store. You can shop our product right in this website www.atelierdjeegn.com
Are you black owned?
Yes, Atelier DJEEG'N is a company owned by a black, African woman. Our founder Aissata Ba is French with a Senegalese heritage. Senegal is in West Africa.
Although our online store is owned by a black person, our customers are culturally and racially diverse.
We believe that diversity and inclusion are important values and that our company is open to everyone. Atelier DJEEG'N therefore invites you to feel free to fully express your individuality through our products.
That being said, you are quite right to ask yourself the question:
"Cultural Appropriation or Appreciation?"
The subject may be sensitive but it should be remembered that around the world, tying a scarf around your head or wearing a long, loose fitting dress is not specific to any cultural group. Yet, be mindful not to offense or mimic any specific culture with your behavior.
We hope you find products that meet your desires and your needs and that you will appreciate the fact that shopping with Atelier DJEEG'N is supporting a company belonging to a French black woman.
Can I collaborate with Atelier DJEEG’N
Absolutely! Please use our contact page or email us at loubess@atelierdjeegn.com with a short description of you and tell us how you would like to collaborate with Atelier DJEEG'N.